Posts by Lindsay Arcega
Supercharge Your Customer Service with Customer Experience in Mind
If you have a business and you’re looking to boost your customer-centric methods, chances are, you might be confused about customer service and customer experience. Although often used interchangeably, they’re two different elements, but they relate to one another. In this article, we’ll talk about the differences between the two and how you can use…
Read More7 Questions You Need to Ask Your Back-Office Outsourcing Provider
You’re thinking of outsourcing your back-office requirements, but you’ve no idea where to start. Allow this post to guide you in choosing the right outsourcing provider for your back-office needs. When outsourcing back-office services, the first step you need to do is evaluate your capacity to outsource. Then, create an outsourcing plan and look for…
Read More10 Commonly Outsourced Services That Every Small Business Owner Should Know
Are you overwhelmed with too many tasks? Do you feel like you don’t have enough time in a day to accomplish all those tasks? Well, you’re not alone since plenty of small business owners experience this. As your small business grows, so does the demand for additional tasks and challenges. But since you don’t have…
Read MoreThe Post-Pandemic Customer Service Landscape Part 2
Check out part 1 before reading this post. Meeting Customer Demands, Post-Pandemic Banking on the lessons from the previous year, here are some trends that will help you move forward this 2021: Still can’t decide on an outsourcing model? CUSTOMER SERVICE TEAM? Take a look at this. Swift Adaptability Last year, several businesses quickly adapted…
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