teleworkph-Supercharge-Your-Customer-Service-with-Customer-Experience-in-Mind

If you have a business and you’re looking to boost your customer-centric methods, chances are, you might be confused about customer service and customer experience. Although often used interchangeably, they’re two different elements, but they relate to one another. In this article, we’ll talk about the differences between the two and how you can use…

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teleworkph-7-Questions-You-Need-to-Ask-Your-Back-Office-Outsourcing-Provider

You’re thinking of outsourcing your back-office requirements, but you’ve no idea where to start. Allow this post to guide you in choosing the right outsourcing provider for your back-office needs. When outsourcing back-office services, the first step you need to do is evaluate your capacity to outsource. Then, create an outsourcing plan and look for…

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teleworkph-The-Post-Pandemic-Customer-Service-Landscape

Check out part 1 before reading this post. Meeting Customer Demands, Post-Pandemic Banking on the lessons from the previous year, here are some trends that will help you move forward this 2021: Still can’t decide on an outsourcing model? CUSTOMER SERVICE TEAM? Take a look at this. Swift Adaptability Last year, several businesses quickly adapted…

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