We help your customers go from “okay, let us see what you got” to “wow, I am very happy I signed up with you! I should tell everyone else about you!”
Marge Aviso (Marjorie Aviso) is the founder and CEO of Telework PH. She started Telework PH in 2014, with the vision of revolutionizing the way business processes outsourcing to the Philippines is done.
In the past, Filipinos are most often hired as subcontractors and are not considered “part of the team”. They are restricted from getting access to direct information, which is completely understandable if one is hired as a subcontractor. The problem she saw in this set up is that the subcontractor cannot fully maximize his ability to help the business grow. Filipinos are the best workforce anyone can have when compensated well and recognized or valued as a team member.
Marge aimed to break this barrier by investing in client trust. For her, understanding the client’s needs, respecting the limitations and being transparent at all times, helped her earned the trust. To maintain this, she became hands-on with managing the team and the projects, making sure of efficient delivery of client’s expectations. She makes sure that only reliable, trustworthy and skilled team members are on-boarded to help the client’s business grow.
Today, she is the trusted “go-to” gal for anything outsourcing and customer service related.
Hear from the Founder:
A lot of customer support representatives just give solution to customers' problems. But customer service is not just about that. It is about really "hearing" the customers. What this means is that, while they need a solution to their problems, they also need to feel special. That is what makes them stay with you. After all, that is the true goal: to make them loyal to you. We seriously don't want your customers to be thinking, "they are just another customer".
Being in the outsourcing industry for 7 years, I realized that a lot of customer support representatives still struggle to be the customers' ally in a heated up situation. This is because, while they truly understand the company and the product, they do not understand the science behind effective human interaction. A customer support needs to understand how to "properly" get through different personalities in various mediums like phone, email, chat, webinar, or product demo.
Hi, my name is Marge. I am a registered nurse but have dedicated 7 years of my career life offering offshore services and solutions, including but not limited to, inbound and outbound customer support, email support, telemarketing, online marketing, virtual assistance, etc - servicing businesses and business owners from the U.S, Australia, Canada, UK, Singapore, Malaysia, Philippines and many others.
Contact us to find out how we can help your business jumpstart efficiency, productivity and growth!