Refund Policy

Telework PH Virtual Assistant is a service from Telework PH Outsourcing Solutions Inc.

 

Any refund on your membership fees shall be governed by the Refund Policy stated below.

  • Telework PH bills its customers in advance at the beginning of each month based on the appropriate plan that the customer has subscribed to.

  • Money-back guarantee: The 30-day Money-Back Guarantee applies to all first-time orders of all plans only. Your satisfaction is our priority and we are confident you will be pleased with our services. Still, if you try and decide our services do not fit your needs, you can cancel within the first 30 days.

  • Refunds on cancellation/downgrades will be entertained only if the client has served the due notice period for cancellation/downgrades. Any excess money after adjusting for the notice period and pending dues if any, shall be refunded to the customer. All cancellation and downgrade requests require a 30 day notice period. Please send the notice to info@teleworkph.com.

  • Refunds on non-usage of plan hours by the customer are not permitted.

  • Refunds are not applicable on items bought on behalf of the customer on the customer's instructions using the customer's credit card.

  • In the event of deficiency in service, Telework PH will make every reasonable effort to rectify the problem and rework the task/assignment/project and deliver it back to the customer. Refunds on account of deficiency in service will be provided only in terms of additional hours of service on a pro-rata basis as per plan.

  • Telework PH and its virtual assistants shall be not responsible or liable for insufficient or delayed documentation/information from customer pertaining to any particular task/s, errors/ mistakes not pertaining to Telework PH’s scope of work, the inability of a customer to follow procedures or requirements, or due to any other reasons beyond the control of Telework PH.

  • Any refunds due to errors in billing, referral discounts, or any such items shall be made to your credit card. To prevent fraudulent acts, refunds are only issued back through the same payment process as the payment was made through and no substitutions are allowed. (i.e) if you had paid by your Visa card then the refund can only be issued back to the same Visa card number you paid with and not a different credit card/cash/cheque/etc.

  • You may be subject to credit card transaction charges and fluctuations in the exchange rate on such refunds due to the payment gateway and the intermediary banks involved in the transaction; we have no control over these charges and cannot predict what they may be. Timelines for receipt of funds into your credit card account may also vary for different cards/banks. Our responsibility is to act on issuing a refund were agreed upon after resolution of the case, within 3 business days.


If you have any questions or concerns with our refund policy, please get in touch with our billing team at billing@teleworkph.com.