Case Studies

Client: Analysis Software in NY

Service Availed: Customer Support

1. What was your reason for outsourcing?

Our company started looking for overseas help when we realized that hiring the right people at an affordable price proved to be difficult in the U.S. Our busy season and ever-changing product led to the need of more reps to onboard and support it. We wanted to continue to support our clients 24/7 – we looked overseas to fill that gap.

2. Why did you choose Telework PH among other options?

We already had connections through our operations department in Manila. Telework PH also has a good reputation for call center support. We were able to find highly qualified people at an affordable price and lower our budget significantly.

3. What were the significant results after working with Telework PH?

Our time to first response and resolution times decreased over time. We were able to maintain a minimal backlog year after year. More calls were being answered in a timely manner.

Client: Software in IL

Service Availed: Data Entry

1. What was your reason for outsourcing?

We outsourced this project because we wanted to make sure we would have quality staffing that would be dedicated solely to making sure this project would be done to excellent satisfaction!  We knew that if we were to pull resources from our internal team that the split of responsibilities would diminish the overall result!  Thank you so much for helping us to successfully accomplish this!

2. Why did you choose Telework PH among other options?

We chose Telework PH because your agency came highly recommended from our Support Director and others within our company.  Your staff had performed well in prior projects and was known for your work and attention to detail.

3. What were the significant results after working with Telework PH?

The significant results are that our company was able to provide a great service to our client base.  As well as, it gave us a good measure and indicator that we were able to scale the project and can take our product to the next level.  Lastly, this working relationship is one that will help us with next year's process.  We now have a team who has gone through the entire workflow and can now offer suggestions and better practices too.

OUTSOURCE TO SCALE UP