Comparison

Freelance Marketplace Telework PH Other BPO Companies
Flexibility Scale up or down anytime Scale up or down with prior notice Limited Flexibility
Control Hire or fire anytime Hire or fire with prior notice Limited Control
Reliability Sometimes - internet, equipment or power outage issues are common Maximum - staff show up as scheduled, with back up internet, equipment and power supply Maximum - staff show up as scheduled, with back up internet, equipment and power supply
Fully Managed Service? No; clients manage the staff themself Yes, staff are managed and overseen by Telework PH Yes, staff are managed and overseen by Telework PH
KPI or OKR in Place Clients set it themselves Yes - with internal and external audits Depends on the company
Contract Protection Determined by the market place's dispute resolution center Full protection; agreed by both parties Full protection; agreed by both parties
Relationship Mostly business to individual Business to Business Business to Business
Length of Relationship Short term or one off Long term and recurring Long term and recurring
Skills Yes albeit no guarantee Yes, with guarantee Yes
Pricing Low Reasonable and value-based Wide range from cheap to premium ones
Risk High; client poaching, freelancer not showing up or delivering are common concerns Low risk - decisions will be agreed by both parties; staff are monitored on client's behalf; guarantee on service delivery Risk level is based on client's perception of the BPO's management and operations
Culture Based on individual attitude and beliefs Strengthened culture and management for both in-house and remote workforce using systems, tools and resources As a BPO gets bigger with multiple sites, good company culture becomes a challenge to maintain
Mission, Vision and Values Based on individual attitude and beliefs Mission, vision and values over monetary goals Based on client's perception of the BPO's management and operations
Remote or In-House? Remote Hybrid: remote and/or in-house (especially for data sensitive accounts) Mostly in-house
Access to Talent Vast coverage Yes and able to reproduce talent through proprietary learning and development system Restricted by location due to having an in-house facility
Automation? Yes, but heavily reliant on the platform Yes and using proprietary tools Depends on the company