Telework PH Blog

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Go Global Shortlists TeleworkPH For Prestigious Award

By Jeffrey Thompson | September 9, 2021

Oftentimes as we go along in business, we tend to stop and wonder: Are we doing ok? Are we making an impact like we wanted? However, we stay occupied with serving our customers, strengthening our company culture, and cultivating our growth goals. That’s where we find our superpowers. We don’t normally seek to be recognized,…

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Brand Loyalty Can Be Fatal

By Jeffrey Thompson | September 7, 2021

All companies want a certain level of long term brand loyalty from their customers. And on the flip side, customers actually do seek out that brand to be loyal to. So it can be a win-win for both parties. The brand or company gets the steady income stream and the loyal customer doesn’t have to…

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DC VS. Marvel: The Ultimate Power Of Brand Loyalty

By Jeffrey Thompson | August 21, 2021

Here’s a quick brand loyalty test. Who do you prefer? Ant Man or Atom? Captain Marvel or Superman? And the ultimate choice: Iron Man or Batman? Chances are you most likely have a preference. Or an obsession? The point is, comic book fans in general tend to stay loyal to their brand. In fact, entire…

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Do You Listen To Your Support Staff?

By Jeffrey Thompson | August 16, 2021

Staff are hired, in most cases, for both skill and experience. A frontline support staff taking in customer calls is no exception. Most companies want to have people with experience in handling not only everyday calls, but at high volume and even those difficult or delicate cases. But to what extent do they actually tap…

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