The Importance of 24/7 Customer Support
Standard business times, especially if your company is global, mean very little to your customers. For enterprises that cater to paying customers only, this is extremely true. Not all problems occur between the hours of 9 – 5. Even though you know your business can’t run 24/7, this doesn’t mean your customer support can’t. In…
Read MoreBuilding A Relationship With Your Outsourced Team
When you have an in house staff working on your core functions, it’s your role as a leader to promote a healthy environment, a culture, where your staff is focused on results and feels safe and secure in the way they are working to achieve them. As you work closely on a daily basis, you…
Read MoreYou Are NOT Too Small To Outsource
Many startups and SME’s are under the impression they are just not big enough to outsource. They believe the luxury of tapping on the money saving and efficient resources outsourcing has to offer is reserved for the large corporations who have an overseas “robot” workforce of 5000 slaving away for them. And in the midst…
Read MoreOutsourcing is not Evil
Let’s talk about the elephant in the room. When you hear the word “outsourcing” or “offshoring” what immediately comes to mind? Yes, in recent years there have been a lot of mixed views about outsourcing. Emotions run high. In fact, in some cases the mere mention of the word or idea can be considered taboo.…
Read MoreUse Outsourcing To Meet (And Surpass!) Customers’ Expectations
One of the biggest factors why businesses fail at startup is a lack or loss of customers. Even with the most promising product or service, without strict attention to quality customer care any enterprise can easily fall by the wayside and be overtaken by the competition. Everyone knows, customers are the most important aspect to…
Read MoreWant to Scale Up Fast? Outsource Your Back Office!
Back Office Determines an SME’s Success First and foremost let’s define “Back Office”. The back office are operations which fall outside of the main core functions of the organization, yet are the primary element to every business. This is the non-client facing portion of the company comprising of support and administration personnel. The efficiency of…
Read MoreWhy Outsourcing Attracts Investors
Making your business attractive to investors is a daunting task. Keeping it that way is even more difficult. Understanding how your investors see their potential ROI is essential, especially as strategies evolve. Outsourcing can play a key role in helping to structure your company to look more attractive to investors. The trend for businesses to…
Read MoreHow To Tell When It’s Time To Outsource
In the past two decades, outsourcing has become an important and strategic move for many successful startups and small to medium sized businesses. Competition is fierce and although it may have been the intention when the business began to keep everything in-house, there comes a time when outsourcing is absolutely the best option. Here are…
Read MoreWhat You Should Expect When Working With an Outsourced Filipino Staff
Nowhere else in the world are you going to find such a unique culture to work with as you will in the Philippines. Filipinos are globally known for their values, loyalty and determination to do the best job possible. Coming from a Western culture (as I have) you will immediately see the differences in how…
Read MoreVirtual Assistants: The Cure For Mondays
It’s a brisk and beautiful Monday morning. You walk into your office feeling fresh and ready to take on the day. You turn on your laptop and sip your coffee as it boots up remembering how peaceful the weekend was. The phone rings as you open your email… All hell has broken loose… Within ten…
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