What You Should Expect When Working With an Outsourced Filipino Staff

Nowhere else in the world are you going to find such a unique culture to work with as you will in the Philippines. Filipinos are globally known for their values, loyalty and determination to do the best job possible. Coming from a Western culture (as I have) you will immediately see the differences in how…

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Virtual Assistants: The Cure For Mondays

It’s a brisk and beautiful Monday morning. You walk into your office feeling fresh and ready to take on the day. You turn on your laptop and sip your coffee as it boots up remembering how peaceful the weekend was. The phone rings as you open your email… All hell has broken loose… Within ten…

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Why companies outsource to the Philippines… And stay there.

There’s no way around it. You​ need​ a call center. Even with the rise of technologies and internet based portals for self service, there is still one element customers desire. Human contact. Either by phone, email or chat they want to know that there is a competent human being on the other end working on…

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Things to Remember to Have a Meaningful Conversations with Your Customers

Customers are the lifeblood of your business. Without them, businesses will not exist. It is very vital then that you communicate to them in an effective manner. Customers want your undivided attention and complete focus while you are chatting with them. And yes, they can tell if you are really into the conversation and they…

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What Customer Loyalty Is and How to Build It

There are several factors that contribute to business profitability. One of which is customer loyalty. What is customer loyalty then? Customer loyalty is defined as an attitude, behavior or tendency of an individual to favor one brand of product or service over another. Customer loyalty may result from an individual’s satisfaction with the product or…

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Customer Retention and How It Works

Customer retention pertains to activities and actions that business organizations take with the purpose of reducing the instances of customer defections. In other words, it is getting your customers to stay loyal to your brand of product or service. Customer retention starts when the business organization comes in contact with first-time customer and basically continues…

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Customer Satisfaction and Its Importance

What is Customer Satisfaction? Why do customers repeatedly buy the same brand of a certain product? The reason is simply because they are happy with the product or service that they repeatedly get or receive from a particular business. For example, one shopping store, to build up their customer satisfaction, have a generous return policy.…

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Social Media Tricks that You Think Are Okay but They’re Definitely Not

You know yourself that social media is one of the keys to getting more customers for your business. It is generally where your target customers hang out. Based on statistics, there are about 1.65 billion active mobile social accounts globally with 1 million new active mobile social users added every day. With several people found…

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Show Your Remote Workers that You Care with These 5 Easy Tips

It’s quite hard to show that you care for your employees especially when you are not seeing them face-to-face. When it comes to managing your remote workers, you may find it more difficult to communicate with them or express yourself which can sometimes lead to misunderstandings. Your remote employees thought that you don’t care an…

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Employee Engagement and the Rise of Telecommuting: What It Means for Your Biz

Isn’t it frustrating when only a quarter (or even less) of your employees are highly engaged in your business? You’ve tried everything to make them happier at work. A competitive salary… Great benefits… Free lunches… Anything that you deem fit for improving their work productivity. But still, these don’t seem to be enough. Most of…

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