Telework PH Blog

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Mastering the Art of Scalability

Mastering the Art of Scalability

By TeleworkPH | June 25, 2024

The Dynamics of Scaling Integrating new members into a support team is like adding essential parts to a sophisticated machine. Each new addition not only fills a necessary role but also enhances the overall functionality and effectiveness of the team. In support operations, scaling is about seamlessly incorporating new talents to improve team efficiency and…

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The Truth About Hiring Direct From The Philippines

The Truth About Hiring Direct From The Philippines

By TeleworkPH | April 4, 2024

Back in the beginning stages of strategic business process outsourcing, businesses leaned towards delegating tasks of lesser complexity, keeping them at arm’s length from their core operations. The tide has shifted significantly in recent years. Today, it’s become commonplace for firms to extend outsourcing to essential services like customer support, IT, administration, and even some…

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Tech Expansion in the Post-2022 Economy

Tech Expansion in the Post-2022 Economy

By TeleworkPH | February 5, 2024

2022 was a wake-up call for the tech industry. We faced economic upheavals, shifting market demands, and a global reshuffling of priorities. Now, as we step into a phase of economic recovery, tech companies are at a pivotal crossroads. The road to growth and innovation is clear, but it requires more than just traditional strategies.…

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The Essence of CX Transformation

The Essence of CX Transformation: It’s More Than Just Tech

By TeleworkPH | January 19, 2024

When we talk about CX Transformation, we’re talking about a serious business strategy, a game-changer for companies looking to stay ahead. It’s about reshaping how you interact with your customers in the current digital age, without losing that human touch. Yes, technology is a big part of it, but it’s not the whole story. Imagine…

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