Customer service is one of the critical moving parts of a business. It also happens to be one of the most complicated and challenging arsenals today. As more products and services now look almost the same and are priced closely, it’s become increasingly tougher to differentiate one business from another. That is why your customer…

Read More

In order to scale, most companies choose to outsource employees to beef up manpower. However, when you introduce outsourced employees to your in-house staff, there will predictably be a transition which needs some break-in process. At TeleworkPH, we have worked with varied international and local organizations and companies, and we know how crucial it is…

Read More

Technology allows businesses to speed up and automate their support processes. This could prove to be a two-fold blow because it can either work for you or against you. While customers love how technology enables quick response times and convenience at their fingertips, still, nothing comes close to human connections even in the digital world.…

Read More

Moonlighting, side gig, second job… extra income can come with many names. How do you feel about your workers moonlighting? What about your remote workers? Does it affect their performance? It seems that hustling 24/7 has become a status symbol. Lack of sleep and working even on weekends has become the lifestyle to covet. According…

Read More