Posts by TeleworkPH
Customer Obsession Blog 3: The Symbiotic Relationship Between Customer Obsession and Customer Support
You’ve heard of symbiotic relationships in nature, where two organisms live in a mutually beneficial relationship. Well, guess what? The same principle applies to customer obsession and customer support. They’re not just two separate entities; they’re two sides of the same coin. In this blog, we’ll explore this intricate relationship and how mastering it can…
Read MoreCustomer Obsession Blog 2: The Business Case for Customer Obsession in Customer Support
You’ve heard the buzz about customer obsession, but let’s cut through the noise. This isn’t just some trendy phrase; it’s a business imperative. In today’s fiercely competitive market, being customer-obsessed isn’t a luxury—it’s a necessity for survival. But don’t just take our word for it. In this blog, we’re going to explore the compelling business…
Read MoreCustomer Obsession Blog 1: Unpacking the Anatomy of Customer Obsession in Customer
Ever wonder why some companies have customers who act like die-hard fans, while others can barely keep them around long enough to make a second purchase? Well, it all comes down to their strategies and approaches to customer engagement. It’s not just about having a killer product or service. The secret sauce is customer obsession,…
Read MoreThe Limits of Customer Rewards: A Support Story Part 4 – The Finale
Final Take: Why Stellar Customer Support Eclipses Rewards Every Time Let’s not beat around the bush: rewards programs are a dime a dozen. But a remarkable customer support experience? That’s a rare gem in a sea of pebbles. Here at Telework PH, we understand the complexities businesses face when trying to pivot towards a customer-centric…
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