Inbound Call Center Services
Telework PH’s top of the line inbound call center service will turn satisfied customers into loyal customers promoting your brand. We specialize in maintaining great relationships with your clientele which is fundamental for customer base retention and expansion.
In the world of automations and robots, nothing can ever replace the warmth and personality your customers get from speaking with live customer service via phone, chat or email. Artificial Intelligence can only do so much. Genuine human touch can go a long way in nurturing and fulfilling successful customer relationships.
Providing a call center service for your organization will require a lot of financial outlay, human resources (especially in large volume of transactions) and time that may veer you away from your primary and core business functions. That's where we come in. We are your company’s extension in providing top of the line customer support, all while saving you a lot of time, stress and money.
With Telework PH,
Your Customers Are Royalty
We offer full-scale customer service. Our inbound call center service covers:
- Customer Support
- Product Information Request
- Technical Support
- IT Help Desk Services
- Order Taking and Processing
- Billing Inquiry
- Inbound Sales
Enjoy the Telework PH Advantage Today
We know that you value the importance of having and maintaining healthy customer relationships. This is why Telework PH invested in honing our customer service in the Philippines way ahead of its competitors in terms of its:
Science and Culture-Based Training
Skills can be taught and learned, but attitude cannot. And so it has been our goal to improve the very foundation of how a call center team can better represent you as the client. Telework PH prides itself in psychology-based soft skills training and culture-based training.
We are the extension of your company and the frontline to your customers, so we dedicate the time to understand your company's culture, beliefs, vision and mission, and then align it with ours. Doing so will promote a healthy work relationship, increase customer engagement, increase participation of outsourced staff, increase team productivity, and encourage open communication and trust.
As technology aggressively puts itself as the solution to automate most business processes, Telework PH also uses science to complement it. Our science-based soft skills approach to getting through and working with people is very important in increasing customer relationship success.
Innovative Solution and Continuous Process Improvement
Telework PH promotes a “plug and play” set up so you don’t have to start from scratch. Our team can easily adapt to the technology you are using and the current processes you are implementing. But as your partner with industry level expertise, we can also help and suggest better practices to further streamline and make current processes effective and efficient. Telework PH is always on top of the newest developments in the inbound call center industry. We take care of all the aspects of an Inbound Contact Center - from creating contact standards, training, operations, and quality analysis. Why go through all the fuss of managing an inbound contact center if you can outsource it to an expert?
Safeguarding Your Customer Data Like the FBI
As a business our self, Telework PH understands the importance of protecting your customer’s sensitive data. Educating our workforce about IT security measures is one way to protect your data, but will never be enough. This is why we invested in high end monitoring software to ensure that our employees are complying with data protection guidelines and adhering with our cybersecurity policies.