Posts by TeleworkPH

Avoid the word salad support emails Writing customer support emails seems to be a long-forgotten art. Instead, many companies have opted for using long worded templates laden with flowery, useless verbiage, sentences that mean nothing, and case numbers that are absolutely useless to the customer. Back in the days of snail mail we would call…

92% of your potential customers are unaffected by your marketing! Find out why. Marketing and brand awareness campaigns are the most effective way to find potential customers during the crucial startup phase. This is the time when marketing and brand awareness budgets are generous. Almost to a fault. They have to be. When you’re starting…

Do You Have A Career-Minded Customer Support Team?  — or are they just there for a job? When you examine your customer support department, best practices and processes, do you ever ask yourself, “is my support crew career-minded? Or are they just here for a job?” Honestly, it can be one of the most important…

Oftentimes as we go along in business, we tend to stop and wonder: Are we doing ok? Are we making an impact like we wanted? However, we stay occupied with serving our customers, strengthening our company culture, and cultivating our growth goals. That’s where we find our superpowers. We don’t normally seek to be recognized,…