The Essence of CX Transformation

When we talk about CX Transformation, we’re talking about a serious business strategy, a game-changer for companies looking to stay ahead. It’s about reshaping how you interact with your customers in the current digital age, without losing that human touch. Yes, technology is a big part of it, but it’s not the whole story. Imagine…

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Distracted By The Future Of AI

The future of AI seems to have everyone’s attention. Including yours truly. And let’s not forget all the drama going on with Sam Altman and OpenAI and his Steve Jobs moment. Only his moment didn’t take eleven years. Then we can switch over to Elon Musk and the happenings at “X”. That’s becoming a daily…

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The Philippines BPO AI-Powered New Era

In a recent move that’s grabbing headlines, ABS-CBN has shone a spotlight on a pivotal development in the Philippines’ business landscape. Their latest coverage unveils a bold new chapter for the Philippines BPO industry, marked by an innovative embrace of artificial intelligence. As we delve into this unfolding story, it’s clear that we’re witnessing not…

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No GPT for old Men

GPTs are something else. I’ve already spent a good deal of time playing around with creating my GPTs as well as exploring the masterful work of others. Am I impressed? I suppose so. I mean it hasn’t even been a full year since OpenAI launched ChatGPT and the progression has been astounding. GPTs are the…

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