Telework PH Blog
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Ever think of customer service as a secret weapon? It can be — or it can be a nuclear torpedo. Here is a dive deep into the Customer Service Level Framework. It’s a three-tiered guide that elevates you beyond market share and into the realm of mindshare. Remember, your customers aren’t just numbers—they’re your secret…
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Chatbots versus offshore outsourcing for customer support — it’s the clash that’s got the business world buzzing. Chatbots, those slick bundles of algorithms, are frequently crowned as the destined overlords of customer interactions. But hold the phone — are they truly the saviors we’ve been holding out for, or are we downplaying the irreplaceable magic…
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Part 2 of A Three-Part Series in The Perils of Downsizing During Harsh Economic Times Imagine a ship. You see that it’s taking in water and your first instinct is to throw out some weight. Seems logical, right? The back office might seem like dead weight. After all, they’re not on the frontline, not always…
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Welcome to the Colosseum where modern-day gladiators vie for the ultimate prize: an unparalleled customer experience. Yeah, your enemies aren’t just rival companies. You’re also grappling with your own organizational chaos—data silos, disjointed information, and whatever internal madness you deal with daily. It’s time for some straight talk. Mastering your customer data is the ultimate…
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