Posts by TeleworkPH

Staff are hired, in most cases, for both skill and experience. A frontline support staff taking in customer calls is no exception. Most companies want to have people with experience in handling not only everyday calls, but at high volume and even those difficult or delicate cases. But to what extent do they actually tap…

Video games evolved, just like the remote office! Video games have certainly evolved over the years. There was a time when we had to grab a stack of coins, head down to the arcade, and stand all day. Dropping in coin after coin as our “lives” ran out. The only way to get the most…

Love them or hate them, CSAT surveys are one of the fastest ways to get feedback from a customer after a support interaction. CSATS allows the customer to numerically rate, in most cases, the interaction and experience they had while their support issue was resolved. But are you asking the right questions on your CSAT…

How to eradicate the backlog — and avoid it in the future! A backlog of tickets is an issue that can cause a lot of sleepless nights. Ticket backlog occurs when customer support issues are not resolved in a certain time frame. That could be hours, days, or even weeks depending on your certain situation…