Telework PH Blog

Oftentimes as we go along in business, we tend to stop and wonder: Are we doing ok? Are we making an impact like we wanted? However, we stay occupied with serving our customers, strengthening our company culture, and cultivating our growth goals. That’s where we find our superpowers. We don’t normally seek to be recognized,…

All companies want a certain level of long-term brand loyalty from their customers. And on the flip side, customers do seek out that brand to be loyal to. So it can be a win-win for both parties. The brand or company gets a steady income stream and the loyal customer doesn’t have to search and…

Here’s a quick brand loyalty test. Who do you prefer? Ant-Man or Atom? Captain Marvel or Superman? And the ultimate choice: Iron Man or Batman? Chances are you most likely have a preference. Or an obsession? The point is, that comic book fans in general tend to stay loyal to their brand. Entire empires have…

Staff are hired, in most cases, for both skill and experience. A frontline support staff taking in customer calls is no exception. Most companies want to have people with experience in handling not only everyday calls, but at high volume and even those difficult or delicate cases. But to what extent do they actually tap…