Telework PH Blog
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If I told you that customers simply hate to wait for a solution to their support issues, would it be news to you? Would it be a huge shock to learn they really don’t have a lot of patience to be put on hold or play email tag? Probably not… You’re most likely already aware…
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Avoid the word salad support emails Writing customer support emails seems to be a long-forgotten art. Instead, many companies have opted for using long worded templates laden with flowery, useless verbiage, sentences that mean nothing, and case numbers that are absolutely useless to the customer. Back in the days of snail mail we would call…
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92% of your potential customers are unaffected by your marketing! Find out why. Marketing and brand awareness campaigns are the most effective way to find potential customers during the crucial startup phase. This is the time when marketing and brand awareness budgets are generous. Almost to a fault. They have to be. When you’re starting…
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Do You Have A Career-Minded Customer Support Team? — or are they just there for a job? When you examine your customer support department, best practices and processes, do you ever ask yourself, “is my support crew career-minded? Or are they just here for a job?” Honestly, it can be one of the most important…
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