Posts by TeleworkPH

The support directors role has morphed into a more crucial cog in the customer experience mechanics this 2022. Today, support leaders find themselves facing higher demands and expectations; however, they don’t feel empowered to properly assist customers because they spend too much time searching resolutions and prioritizing tickets. In 2021, 90% of support leaders interviewed…

Efficiency can be improved through several different methods. However, the best way to ensure that a company stays focused on the core aspects, outsourcing areas like customer support have proved time and time again to be the most effective way. CONSIDER THE BELOW SCENARIO: Let’s say you have an older car and one fine Friday…

The self-service portal is a tool that you’ll want your customers to use. But what is it and why is it so important to make sure that it stays updated and kept relevant? And how can you do it economically and effectively? Obviously, one of the fastest ways to get to resolution is by removing…

The BPO company and freelancer sites have different business models. But both can drive home amazing results. Once you’ve overcome any misconceptions you may have heard about outsourcing: the next step is to decide. BPO or hire direct? Two weeks ago or so, I came across a post on LinkedIn that I took exception to.…