There are times when you just have to take a step back. Take some time to clear out the mental clutter and all the other junk rattling around in your head. I’m not talking about a nice nap next Saturday afternoon, or ducking out early for the day. I’m talking about taking some real time…

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If you have a business and you’re looking to boost your customer-centric methods, chances are, you might be confused about customer service and customer experience. Although often used interchangeably, they’re two different elements, but they relate to one another. In this article, we’ll talk about the differences between the two and how you can use…

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Have you ever tried eating ramen with a spoon, or perhaps, your bare hands? You’ll still get to eat your noodles, but can you imagine the mess? The funny thing is we will never choose a spoon or our bare hands when eating ramen. On the other hand, we automatically, without even thinking, pick a…

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You’re thinking of outsourcing your back-office requirements, but you’ve no idea where to start. Allow this post to guide you in choosing the right outsourcing provider for your back-office needs. When outsourcing back-office services, the first step you need to do is evaluate your capacity to outsource. Then, create an outsourcing plan and look for…

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