Posts by TeleworkPH
Why Companies Outsource to the Philippines… And Stay There.
There’s no way around it. You need a call center. Even with the rise of technologies and internet-based portals for self-service, there is still one element customers desire. Human contact. Customers want to know that a competent human being is addressing their issue on the other end, either through phone, email, or chat, instead of…
Read MoreThings to Remember to Have Meaningful Conversations with Your Customers
Customers are the lifeblood of your business. Without them, businesses will not exist. It is very vital then that you communicate to them in an effective manner. Customers want your undivided attention and complete focus while you are chatting with them. And yes, they can tell if you are really into the conversation and they…
Read MoreWhat Customer Loyalty Is and How to Build It
There are several factors that contribute to business profitability. One of which is customer loyalty. What is customer loyalty then? It is defined as an attitude, behavior, or tendency of an individual to favor one brand of product or service over another. It may result from an individual’s satisfaction with the product or service. It…
Read MoreCustomer Retention and How It Works
Customer retention pertains to activities and actions that business organizations take with the purpose of reducing the instances of customer defections. In other words, it is getting your customers to stay loyal to your brand of product or service. Customer retention starts when the business organization comes in contact with first-time customers and basically continues…
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