TeleworkPH: Vision, Mission and Values Revisited

Back in January, the TeleworkPH management met off site for an intensive weekend of strategic planning and discussion. It was a rare time when we could all get together beyond our weekly Synergy meeting, and discuss the plans for the upcoming year. Each department made an informative powerpoint presentation focusing on how we can maintain…

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The Importance of 24/7 Customer Support

Standard business times, especially if your company is global, mean very little to your customers. For enterprises that cater to paying customers only, this is extremely true. Not all problems occur between the hours of 9 – 5. Even though you know your business can’t run 24/7, this doesn’t mean your customer support can’t. In…

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Building A Relationship With Your Outsourced Team

When you have an in house staff working on your core functions, it’s your role as a leader to promote a healthy environment, a culture, where your staff is focused on results and feels safe and secure in the way they are working to achieve them. As you work closely on a daily basis, you…

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You Are NOT Too Small To Outsource

Many startups and SME’s are under the impression they are just not big enough to outsource.  They believe the luxury of tapping on the money saving and efficient resources outsourcing has to offer is reserved for the large corporations who have an overseas “robot” workforce of 5000 slaving away for them. And in the midst…

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Outsourcing is not Evil

Let’s talk about the elephant in the room. When you hear the word “outsourcing” or “offshoring” what immediately comes to mind? Yes, in recent years  there have been a lot of mixed views about outsourcing. Emotions run high. In fact, in some cases the mere mention of the word or idea can be considered taboo.…

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Want to Scale Up Fast? Outsource Your Back Office!

Back Office Determines an SME’s Success First and foremost let’s define “Back Office”. The back office are operations which fall outside of the main core functions of the organization, yet are the primary element to every business. This is the non-client facing portion of the company comprising of support and administration personnel. The efficiency of…

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Why Outsourcing Attracts Investors

Making your business attractive to investors is a daunting task. Keeping it that way is even more difficult. Understanding how your investors see their potential ROI is essential, especially as strategies evolve. Outsourcing can play a key role in helping to structure your company to look more attractive to investors. The trend for businesses to…

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How To Tell When It’s Time To Outsource

In the past two decades, outsourcing has become an important and strategic move for many successful startups and small to medium sized businesses. Competition is fierce and although it may have been the intention when the business began to keep everything in-house, there comes a time when outsourcing is absolutely the best option. Here are…

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