Telework PH Blog
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Is your customer support outdated? Time to take action! Get proactive! Would you walk into a meeting wearing a powder blue suit with pegged pants, no socks, and just a t-shirt under your suit jacket? Dressed to the nines a la Miami Vice? How about going around town in ripped jeans, hiking boots, and a…
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Building a remote team it’s not like hiring freelancers! One of the biggest offshore team building mysteries that I run across in the countless calls with business owners or support directors is — how does it work? And I never get tired of answering that question. Or any of the questions that go along with…
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If I told you that customers simply hate to wait for a solution to their support issues, would it be news to you? Would it be a huge shock to learn they really don’t have a lot of patience to be put on hold or play email tag? Probably not… You’re most likely already aware…
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Avoid the word salad support emails Writing customer support emails seems to be a long-forgotten art. Instead, many companies have opted for using long worded templates laden with flowery, useless verbiage, sentences that mean nothing, and case numbers that are absolutely useless to the customer. Back in the days of snail mail we would call…
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