Telework PH Blog
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Chatbots can have their place — but are they being used the right way? If there’s one thing that the pandemic taught us, it’s that people like interactions with other people. Those that were forced into lockdown and quarantine situations who weren’t able to work from home and actually communicate with people on the outside…
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Is your customer support outdated? Time to take action! Get proactive! Would you walk into a meeting wearing a powder blue suit with pegged pants, no socks, and just a t-shirt under your suit jacket? Dressed to the nines a la Miami Vice? How about going around town in ripped jeans, hiking boots, and a…
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Building a remote team it’s not like hiring freelancers! One of the biggest offshore team building mysteries that I run across in the countless calls with business owners or support directors is — how does it work? And I never get tired of answering that question. Or any of the questions that go along with…
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If I told you that customers simply hate to wait for a solution to their support issues, would it be news to you? Would it be a huge shock to learn they really don’t have a lot of patience to be put on hold or play email tag? Probably not… You’re most likely already aware…
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