Telework PH Blog
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The Real Deal: Customer Support Here’s the brutal truth: You can throw all the customer rewards and perks you want at people, but if your customer support is trash, you’re essentially building a house of cards. Sooner or later, it’s gonna come crashing down. When the chips are down, it’s your customer support that’s the…
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Ever found yourself lured by those glitzy “Earn Points Now” signs or exclusive member-only deals? You’re not alone. The business landscape is awash with customer rewards, seducing us into believing that a free coffee or a discounted second purchase is the endgame of a rewarding customer relationship. Think again. Now, this isn’t a takedown of…
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Ever think of customer service as a secret weapon? It can be — or it can be a nuclear torpedo. Here is a dive deep into the Customer Service Level Framework. It’s a three-tiered guide that elevates you beyond market share and into the realm of mindshare. Remember, your customers aren’t just numbers—they’re your secret…
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Chatbots versus offshore outsourcing for customer support — it’s the clash that’s got the business world buzzing. Chatbots, those slick bundles of algorithms, are frequently crowned as the destined overlords of customer interactions. But hold the phone — are they truly the saviors we’ve been holding out for, or are we downplaying the irreplaceable magic…
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