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Good customer experience is everything. Over time, consumers may not remember your company solely by what they bought from you; however, they will certainly remember and associate you with how they were treated. They will always have a distinct memory of their customer experience with a brand. According to a GoodFirms 2022 Survey reveals that…
Read MoreWhile automation seems to be the norm for today’s businesses, the reality is data entry remains to be one of those pivotal, time-consuming, and repetitive tasks that can’t be fully automated. Data entry requires the meticulous attention to detail and precision that humans have; which AI can’t perfectly replicate. Businesses soak up massive amounts of…
Read MoreCustomer service is one of the critical moving parts of a business. It is also one of the most complicated and challenging arsenals today. As more products and services now look almost the same and are priced closely, it’s become increasingly tougher to differentiate one business from another. That is why your customer experience strategy…
Read MoreTechnology allows businesses to speed up and automate their support processes. This could prove to be a two-fold blow because it can either work for you or against you. While customers love how technology enables quick response times and convenience at their fingertips, still, nothing comes close to human connections even in the digital world.…
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