Telework PH Blog
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The human centered approach to customer support just makes sense. After all, customers are humans, right? While chatbots and other AI or machine-learning tools come in handy for mundane and recurring tasks, there is no substitute for customer support’s human element. Nothing comes close. Algorithms are intelligent – but the human touch is more personalized.…
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Nobody is indispensable – and Filipinos don’t take this lightly. Businesses evolve and to remain in-demand or relevant, Filipinos constantly seek opportunities to invest in themselves and upskill. Learning, unlearning, and relearning become a routine for every Filipino. And I guess that’s what truly makes one indispensable in a sense. Filipinos love to learn. That…
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Getting into the customer psyche is the first step in mapping out customer experience. Have you ever experienced checking out a new resort hotel and somehow felt that disconnect or inconsistency compared to how the brand made you feel via social media and email? Not seeing through the lens of your customers and not making…
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Customer revenge can be damaging at times. After all, your customers always have the final say about your business. And people listen to other customer reviews. It sounds one-sided but that’s the hard truth. All it takes is one negative comment or complaint on social media and you instantly get people’s attention – but in…
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