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The CSAT can do more for you than just merely an internal audit. Great CSAT scores and feedback can make amazing content for both brand loyalty and to attract new customers. While it’s easier now for customers to find your brand online, competition has grown tougher than ever. Investing in CX strategies is imperative as…
Read MoreMeeting a customer eye to eye is crucial to getting them on board for the long term. Are your customers head-over-heels with your brand? Or just window-shopping? You won’t find two customers that think alike. Customers have unique needs but you’ll find a couple of similarities in what will make them stay happy with your…
Read MoreThe Customer is revenue. So let me ask — How much can you afford to lose because of poor customer service? Sure, all companies can claim a 5-star unblemished rating when it comes to customer service but the nagging question is – do your clients feel the same way? The reality is there’s a wide…
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The support directors role has morphed into a more crucial cog in the customer experience mechanics this 2022. Today, support leaders find themselves facing higher demands and expectations; however, they don’t feel empowered to properly assist customers because they spend too much time searching resolutions and prioritizing tickets. In 2021, 90% of support leaders interviewed…
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