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Check out part 1 for the effects of poor customer service to your business. Some customer service problems are easy to understand. However, there are several complicated problems that have unexpected root issues. Nevertheless, these problems certainly pose challenges to businesses. So, we’ve gathered the most common customer service problems you need to be aware…
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Imagine this, your business is experiencing a downtrend. Your customers are getting fewer by the minute, and your team seems to be in disarray. You can’t figure out why you’re losing customers, so maybe it’s high time to check your frontline operations. Certain factors might come into play, but perhaps the biggest reason why you’re…
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Missed part 1? Check out the first type of outsourcing model here. 2. Fully-Augmented Team Whether you have a small business or a large corporation, a fully augmented team is the most ideal outsourcing model out there. Contrary to misconceptions, there are plenty of proven benefits to hiring a full-pledged outsourced team. Aside from its…
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For most business owners, outsourcing is a tried and tested service used to grow their business. Outsourcing can address a business need or improve a process to streamline operations. According to studies, at least 37% of small businesses outsource to strengthen their processes, while 24% of them outsource to increase business efficiency. As the demand…
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