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Technology constantly shapes the relationship between consumers and businesses today. Consumers have now shifted their behaviors and interacting with brands or businesses online is now the new norm. According to this study, 72% of businesses produce more online content today compared to past years. With plenty of online content thrown at consumers, the challenge now…
Read MoreThe COVID-19 pandemic has negatively affected the global economy and countless businesses worldwide. Some countries have been successful in slowing down the spread of the virus, while others are still struggling to fight the pandemic. As the enforced lockdowns ease up, employers and employees alike still prefer to work from home. The number one reason…
Read More“Your customers are the lifeblood of your business” This popular saying always rings true to any business. Without putting your customers in the center of your business, it will less likely survive. So, the needs and wants of your customers must influence every aspect of your business and this is where customer experience comes in.…
Read MoreOnline shopping is one of the most popular internet activities today and it’s projected to grow even more over time. According to this survey, eCommerce revenues of 2019 were already at US$3.53 trillion and they’re predicted to grow at US$6.54 trillion by 2022. These numbers give the opportunity for business owners to capitalize on a…
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