Telework PH Blog
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In the past, workforce management was only practiced by call centers. However, today it’s progressively applied by global businesses in various industries. The concept of workforce management found its start to help call center managers identify the number of personnel needed to supply call demand. Before workplace management was developed, business owners were struggling to…
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There’s an old notion from back in the day that back office operations can’t directly contribute to revenue. That notion has completely changed today due to the shift in customer preferences. Customers are now expecting a seamless buying experience and any disruption of that can negatively affect their impression of the brand. Disruptions persist when…
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Data processing is tedious work that takes a lot of your time and energy away from more important business matters. However, data can deliver key business insights that will increase your chances of succeeding. This is the reason why most businesses process and analyze their data, but nobody has enough time to comb through plenty…
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Today, more and more businesses from various industries around the world are enticed to take advantage of automation. Businesses are continuously searching for ways to optimize their processes and AI is the potential solution they’re looking for. The decision to adopt automation depends on the right conditions i.e. cost to upgrade vs ROI, regulation factors,…
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