Telework PH Blog
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Nowhere else in the world will you find such a unique culture to work with as you will in the Philippines. Globally, people know Filipinos for their values, loyalty, and determination to do the best job possible. If you come from a Western culture (as I have), you will immediately notice the differences in how…
Read MoreIt’s a brisk and beautiful Monday morning. You walk into your office feeling fresh and ready to take on the day. You turn on your laptop and sip your coffee as it boots up remembering how peaceful the weekend was. The phone rings as you open your email… All hell has broken loose… Within ten…
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There’s no way around it. You need a call center. Even with the rise of technologies and internet-based portals for self-service, there is still one element customers desire. Human contact. Customers want to know that a competent human being is addressing their issue on the other end, either through phone, email, or chat, instead of…
Read MoreCustomers are the lifeblood of your business. Without them, businesses will not exist. It is very vital then that you communicate to them in an effective manner. Customers want your undivided attention and complete focus while you are chatting with them. And yes, they can tell if you are really into the conversation and they…
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