Posts by TeleworkPH

As technology continues to advance, the capabilities of language processing also progress. One of the most exciting developments in this field is the emergence of ChatGPT, a large language model created by OpenAI. In this blog, we will explore what ChatGPT is, its capabilities, and potential applications. What is ChatGPT? Language models that employ unsupervised…

Customer support is always important. However, for e-commerce and other businesses, the period that comes sliced in between Black Friday and New Year’s Eve is not exactly the most wonderful time of the year when you work in customer support. When your support queues are out of control and it feels like everyone but the…

Customer experience is king but metric numbers show it all. Certain metrics reveal how your customer experience efforts are performing and if they are moving your business to the right direction. These KPIs also show your ROI which is extremely crucial especially when you are looking to beef up funding for your CX strategies. According…

Quiet quitting has become the newest trend. Employees flying under the radar so to speak, just doing the bare minimum. What are the causes and how can we fix it? When you think of an ideal employee, these three words pretty much sum it up: motivation, performance, and enthusiasm. This trio of traits covers everything…