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If you’re not into e-commerce yet, then you’re probably still stuck on the caveman’s way of entrepreneurship. E-commerce has boomed over the years, especially during the pandemic lockdowns wherein everyone was told to stay home for safety. Albeit, it is in fact during the pandemic that online shopping’s popularity skyrocketed and it hasn’t stopped growing…
Read MoreWhen your brand promise doesn’t translate to a great and memorable customer experience – then that is the fastest way to lose customers and referrals. Your management should hit the PANIC button right now. Evidently, there should always be a connection between your brand promise with what your customers experience first-hand. Or your customers will…
Read MoreLive chat is one of the most popular and cost-efficient service channels to date. Still, it requires human resources to provide customers with personal, timely, and accurate support. And when implementing a live chat service and ensuring success, it’s crucial to consider how to best outsource. Customer loyalty is the key to business success. However,…
Read MoreGood customer experience is everything. Over time, consumers may not remember your company solely by what they bought from you; however, they will certainly remember and associate you with how they were treated. They will always have a distinct memory of their customer experience with a brand. According to a GoodFirms 2022 Survey reveals that…
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