Telework PH Blog
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Customer experience is the holy grail of marketing and sales. Investors know this by heart. And in turn, they desire to invest in companies with customer experience ingrained at the core. do we keep harping on this? CX brings the money in and keeps revenue flowing predictably and consistently. With that in mind, companies today…
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Claim processing can be tedious and time-consuming. If anything, the goal of every customer is to achieve a fast claim lifecycle. When it comes to medical or health insurance claims, time is critical. Every second counts with medical claims. You can’t let sick customers wait in long queues to process medical claims because of the…
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Brand identity is what makes you magnetic. People want to buy from a brand that is aligned with their values. That is why it’s imperative to understand what your business is all about, refine what you stand for, and create a distinct personality that will attract brand loyalty. Customers today are aware that brands compete…
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The human centered approach to customer support just makes sense. After all, customers are humans, right? While chatbots and other AI or machine-learning tools come in handy for mundane and recurring tasks, there is no substitute for customer support’s human element. Nothing comes close. Algorithms are intelligent – but the human touch is more personalized.…
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