Telework PH Blog
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Resolutions are the main goal for any support team. Adding different layers to your tier one support, like SME’s, floorwalkers, and QA’s can be a gamechanger! A handful of support crew may suffice at startup. In fact, many companies will farm out support tickets to anyone who has time in the beginning stages. All the…
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This is a response to a LinkedIn post that, although didn’t target Telework PH directly, attacked the BPO industry and indirectly even the Government of the Philippines. Two weeks ago, the below was posted on LinkedIn. It’s a post that directly quotes John Jonas, the founder of Onlinejobs.PH. And it’s a post that desperately tries…
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Customer retention is the key to a brand’s success! But how can you keep those customers without breaking the bank? Here’s a quick question for you: How much does it cost for you to get one customer? You may need to head over to your sales department and find out exactly how much it costs…
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Chatbots can have their place — but are they being used the right way? If there’s one thing that the pandemic taught us, it’s that people like interactions with other people. Those that were forced into lockdown and quarantine situations who weren’t able to work from home and actually communicate with people on the outside…
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