Telework PH Blog
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In the past two decades, outsourcing has become an important and strategic move for many successful startups and small to medium-sized businesses. Competition is fierce and although it may have been the intention when the business began to keep everything in-house, there comes a time when outsourcing is absolutely the best option. Here are some…
Read MoreNowhere else in the world will you find such a unique culture to work with as you will in the Philippines. Globally, people know Filipinos for their values, loyalty, and determination to do the best job possible. If you come from a Western culture (as I have), you will immediately notice the differences in how…
Read MoreIt’s a brisk and beautiful Monday morning. You walk into your office feeling fresh and ready to take on the day. You turn on your laptop and sip your coffee as it boots up remembering how peaceful the weekend was. The phone rings as you open your email… All hell has broken loose… Within ten…
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There’s no way around it. You need a call center. Even with the rise of technologies and internet-based portals for self-service, there is still one element customers desire. Human contact. Customers want to know that a competent human being is addressing their issue on the other end, either through phone, email, or chat, instead of…
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