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Customer service is one of the critical moving parts of a business. It is also one of the most complicated and challenging arsenals today. As more products and services now look almost the same and are priced closely, it’s become increasingly tougher to differentiate one business from another. That is why your customer experience strategy…
Read MoreTechnology allows businesses to speed up and automate their support processes. This could prove to be a two-fold blow because it can either work for you or against you. While customers love how technology enables quick response times and convenience at their fingertips, still, nothing comes close to human connections even in the digital world.…
Read MoreMoonlighting, side gig, second job… extra income can come with many names. How do you feel about your workers moonlighting? What about your remote workers? Does it affect their performance? It seems that hustling 24/7 has become a status symbol. Lack of sleep and working even on weekends has become the lifestyle to covet. According…
Read MoreCustomer experience is the holy grail of marketing and sales. Investors know this by heart. And in turn, they desire to invest in companies with customer experience ingrained at the core. do we keep harping on this? CX brings the money in and keeps revenue flowing predictably and consistently. With that in mind, companies today…
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