Telework PH Blog
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Knowing who your customers are is critical in strengthening the emotional connection with them. Obviously, it’s impossible to know every single one of your customers personally, but having an understanding of their expectations and needs and then surpassing them will greatly impact their loyalty to your brand. It’s critical that customers have a positive interaction…
Read MoreBack in January, the TeleworkPH management met off-site for an intensive weekend of strategic planning and discussion. It was a rare time when we could all get together beyond our weekly Synergy meeting, and discuss the plans for the upcoming year. Each department made an informative PowerPoint presentation focusing on how we can maintain and…
Read MoreStandard business times, especially if your company is global, mean very little to your customers. For enterprises that cater to paying customers only, this is extremely true. Not all problems occur between the hours of 9 – 5. Even though you know your business can’t run 24/7, this doesn’t mean your customer support can’t. In…
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When you have an in-house staff working on your core functions, as a leader, you should promote a healthy environment and a culture where your staff focuses on results and feels safe and secure in the way they work to achieve them. As you work closely on a daily basis, you begin to develop personal…
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