Telework PH Blog
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Customer experience is king but metric numbers show it all. Certain metrics reveal how your customer experience efforts are performing and if they are moving your business to the right direction. These KPIs also show your ROI which is extremely crucial especially when you are looking to beef up funding for your CX strategies. According…
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Quiet quitting has become the newest trend. Employees flying under the radar so to speak, just doing the bare minimum. What are the causes and how can we fix it? When you think of an ideal employee, these three words pretty much sum it up: motivation, performance, and enthusiasm. This trio of traits covers everything…
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If you’re not into e-commerce yet, then you’re probably still stuck on the caveman’s way of entrepreneurship. E-commerce has boomed over the years, especially during the pandemic lockdowns wherein everyone was told to stay home for safety. Albeit, it is in fact during the pandemic that online shopping’s popularity skyrocketed and it hasn’t stopped growing…
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When your brand promise doesn’t translate to a great and memorable customer experience – then that is the fastest way to lose customers and referrals. Your management should hit the PANIC button right now. Evidently, there should always be a connection between your brand promise with what your customers experience first-hand. Or your customers will…
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