Telework PH Blog

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Acing the Holiday Rush with Amazing Customer Service

Acing the Holiday Rush with Amazing Customer Support

By TeleworkPH | January 13, 2023

Customer support is always important. However, for e-commerce and other businesses, the period that comes sliced in between Black Friday and New Year’s Eve is not exactly the most wonderful time of the year when you work in customer support. When your support queues are out of control and it feels like everyone but the…

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8 key customer experience Metrics for 2023

8 Key Customer Experience Metrics For 2023

By TeleworkPH | December 13, 2022

Customer experience is king but metric numbers show it all. Certain metrics reveal how your customer experience efforts are performing and if they are moving your business to the right direction. These KPIs also show your ROI which is extremely crucial especially when you are looking to beef up funding for your CX strategies. According…

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Quiet Quitting can impact your customers

Quiet Quitting Can Impact Your Customers

By TeleworkPH | December 5, 2022

Quiet quitting has become the newest trend. Employees flying under the radar so to speak, just doing the bare minimum. What are the causes and how can we fix it? When you think of an ideal employee, these three words pretty much sum it up: motivation, performance, and enthusiasm. This trio of traits covers everything…

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The Ecommerce Customer Experience

The E-commerce Customer Experience

By TeleworkPH | November 28, 2022

If you’re not into e-commerce yet, then you’re probably still stuck on the caveman’s way of entrepreneurship. E-commerce has boomed over the years, especially during the pandemic lockdowns wherein everyone was told to stay home for safety. Albeit, it is in fact during the pandemic that online shopping’s popularity skyrocketed and it hasn’t stopped growing…

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