Take Your Customer Support to the Next Level

TeleworkPH
Published: March 27, 2020

Customers have high expectations of the support they’ll get when they purchase a product or service. They’re more informed and they demand what they believe they deserve, and most of the time – it’s great customer support. It’s up to you as a business owner to take your support service to the next level. But, before we delve into ways on how you can upgrade your customer support, first, let’s define customer support and how it can benefit your business.

teleworkph-Take-Your-Customer-Support-to-the-Next-Level
teleworkph-Take-Your-Customer-Support-to-the-Next-Level

Let us help you scale your business. Book a

FREE

value-bomb
strategy session with our

Outsourcing Specialist NOW!

What Exactly IS Customer Support?

Customer support is the direct interaction between your company and your customers. It’s the assistance you offer your customers, so they are able to get the most out of your product or service. Support offers a variety of services from answering basic questions to walkthroughs, troubleshooting, issue resolution, or even upgrading. It all depends on your customer’s needs.

Support can be offered on many channels such as email, phone, or chat. But, whichever channel you choose, there must be a personal touch when providing customer support.

According to the book – The Thank You Economy, there is “undeniable evidence that there is financial gain for any size company that is willing to open the lines of communication with its customers and market to them in a personal, caring way that makes them feel valued.” In this day and age, most businesses see customer support as a profit center instead of a cost center mainly because of its potential to influence customers to transact more. This is a customer support benefit which will be tackled below. Providing great customer support can definitely propel your business forward.

How Can Great Customer Support Benefit Your Business?

Engaged Customer Loyalty

The Pareto Principle can also be applied to business, as with everything in life. The Pareto Principle shows that 80% of your profits come from only 20% of your customers. Understanding the needs of that loyal 20% will surely attract profits. Every marketer knows that the most difficult goal to achieve is customer loyalty. However, having a properly working customer support function can build up your customer loyalty. When customers experience excellent support, they will make repeat transactions from that same company. Furthermore, they will personally advocate for that product or brand to their friends and family whenever they have a positive experience with your customer support.  

Enhanced Brand Image

Providing excellent customer support function can bring you tons of new customers. Having new customers is the perfect opportunity for you to be able to retain them. Customer support also plays a role in customer retention as mentioned above. However, poor customer support can have a negative impact on your business. You must still take note of your customer’s feedback on social media as those can also affect your brand image and reputation. That’s why your customer support should be ideal. As for social media feedback, it’s highly recommended that you respond to them in the most courteous and solution-forward way because the more you ignore the feedback, the are more likely to get worse and damage your brand in the long run. 

Efficient and Positive Workforce

It’s vital for your business to prioritize external customers since they’re the ones who pay to keep your business running. However, don’t forget to also take care of your internal customers as they’re the ones who provide structure and ensure quality to the product or service that your external customer avails. In this case, your internal customers are your employees. When customers praise your service, your employees’ confidence will increase. Therefore, they’ll be more motivated to perform better. As a result, giving them a level of trust to keep your customers happy will make them feel more empowered.

Competitive Edge

Great customer support allows you to get an edge over your competitors who have an average or even non-existing support service. Consequently, your brand will become the top-of-mind choice in the market. There are also a few more things to bring your customer support to the next level. Through these strategies, your competitors will have a hard time racing you to the top.

How to Take Your Customer Support to a Higher Level?

Dedicated Staff of Experts

As mentioned above, having an efficient and positive customer support team gives you an advantage over the competition. Still, you can unleash their full potential through more comprehensive training. For new hires, look for candidates with people skills and a fairly high emotional quotient. Bear in mind that skills can be easily taught, but attitude can’t. And employee attitude should be the least of your problems.

A training overhaul might be needed to step up your current customer support team. Invite professional speakers to share their insights and experiences. Your team will learn new things that can be applied to their work and their personal lives. You can also use real-life cases or demonstrations as training exercises.

Updated Technology

Upgrade your software from time to time so it can boost your team’s productivity and can give convenience to your customers. However, choosing the right software might be challenging but the key to deciding is through listening to customer feedback. As Steve Jobs said, “Start with the customer experience first, then work backward to the technology.” Generally, getting the most updated CS software will elevate your support service.

User-Friendly Experience

User-friendly experience is all the rage these days as customers are pickier and more demanding with their purchase journey. There are several factors to consider about UX so you can level up your customer support. Firstly, you should invest in a responsive and mobile-friendly web design. Customers nowadays are using mobile phones and they want websites that are easy to navigate. Secondly, give your customers the power of choice. Some people are maybe aloof to phone calling and more at ease with offline support. It’s ideal to provide your customers with different support options like live chat, email, and voice. Lastly, another support option to give your customers is self-service. Believe it or not, customers prefer to solve a problem on their own rather than turn to you for support. This is the reason why you should offer a complete information base on your website. Providing a self-service portal or even a simple FAQ guideline will improve your customer satisfaction.  

Finding the Right Choice

There are plenty of ways to upgrade your customer support that will definitely boost profits. Along with that, great customer support is sure to reap benefits in all aspects of your business. However, don’t forget that the most important thing to remember is to prioritize the needs of your customers. With Telework PH, we put your customers’ needs first and we always work towards continuous improvements for an elevated customer support experience.  

Follow us for more great content and business insights:

Ready to Elevate Your Business?

Enter your email below to get more information

Other posts:

Tech Expansion in the Post-2022 Economy

By TeleworkPH | February 5, 2024

The Essence of CX Transformation: It’s More Than Just Tech

By TeleworkPH | January 19, 2024

Distracted By The Future Of AI?

By TeleworkPH | December 22, 2023

The Philippines’ BPO: AI-Powered New Era

By TeleworkPH | December 7, 2023

No GPTs for Old Men

By TeleworkPH | December 1, 2023

Customer Obsession Blog 5: The Scoreboard of Customer Obsession

By TeleworkPH | November 20, 2023

Customer Obsession Blog 4: Cultivating a Customer-Obsessed Culture: Beyond the Support Desk

By TeleworkPH | November 15, 2023

Customer Obsession Blog 3: The Symbiotic Relationship Between Customer Obsession and Customer Support

By TeleworkPH | November 13, 2023

Customer Obsession Blog 2: The Business Case for Customer Obsession in Customer Support

By TeleworkPH | November 10, 2023

Customer Obsession Blog 1: Unpacking the Anatomy of Customer Obsession in Customer

By TeleworkPH | November 9, 2023

The Limits of Customer Rewards: A Support Story Part 4 – The Finale

By TeleworkPH | November 3, 2023

The Limits of Customer Rewards: A Support Story
Part 3

By TeleworkPH | November 2, 2023

The Limits of Customer Rewards: A Support Story Part 2

By TeleworkPH | November 1, 2023

The Limits of Customer Rewards: A Support Story Part 1

By TeleworkPH | October 31, 2023

Reaching Iconic Customer Service: A Three-Tier Guide

By TeleworkPH | October 20, 2023

Chatbots and Offshore Outsourcing: The Optimal Synergy

By TeleworkPH | October 13, 2023

Where to Cut? The Back Office Conundrum

By TeleworkPH | October 6, 2023

Why Customer Data is Your Secret Business Superpower

By TeleworkPH | September 29, 2023

What To Look For When Outsourcing Data Entry Processes

By TeleworkPH | September 16, 2023

Prepare Your In-House Staff For An Outsourced Team

By TeleworkPH | September 8, 2023

Why Your Customer Effort Score Matters More Than You Think

By TeleworkPH | September 1, 2023

Why Downsizing Is A Risky Move

By TeleworkPH | August 25, 2023

Our Most Read Content So Far

By TeleworkPH | August 19, 2023

How Companies Can Bridge The Gap In Customer Experience

By TeleworkPH | August 7, 2023

Go Above And Beyond – 5 Best Practices For Elevating Your Customer Experience

By TeleworkPH | July 31, 2023

Scaling Your Business With Confidence – The Advantages Of Outsourcing Customer Support And Back Office Functions

By TeleworkPH | July 25, 2023

Gain A Competitive Edge: Outsourcing Customer Support And Back Office Services

By TeleworkPH | July 17, 2023

Freeing Up Resources: Why Outsourcing Customer Support Can Help Grow Your Business

By TeleworkPH | July 10, 2023

Streamlining Operations: How Outsourcing Can Improve Back-Office Efficiency

By TeleworkPH | July 3, 2023

Maximizing Your Business Potential: The Benefits Of Outsourcing Customer Support

By TeleworkPH | June 26, 2023

How To Leverage Outsourcing During The Recession

By TeleworkPH | June 21, 2023

Customer Support vs. Customer Experience

By TeleworkPH | June 14, 2023

How Outsourcing Reduces Costs

By TeleworkPH | June 5, 2023

How Profitable is Offshore Outsourcing?

By TeleworkPH | May 29, 2023

Understanding How Outsourcing Works

By TeleworkPH | May 22, 2023

Why Choose A BPO Outside Of Manila

By TeleworkPH | May 15, 2023

7 Deadly Sins Of Outsourcing And How To Avoid Them

By TeleworkPH | May 8, 2023

How Outsourcing Data Annotation Can Help ML Companies

By TeleworkPH | May 1, 2023

Choosing The Right Technology Stack For Your Remote Team

By TeleworkPH | April 24, 2023

The Future Of Outsourcing: Why It’s Becoming More Popular

By TeleworkPH | April 17, 2023

Leveraging Technology To Drive Business Success

By TeleworkPH | April 10, 2023

How Outsourcing Data Annotation Can Improve Your AI Model Accuracy

By TeleworkPH | April 3, 2023

Maximizing Business Agility Through Outsourcing

By TeleworkPH | March 27, 2023

The Future Of Work: Embracing Remote Operations With Telework PH

By TeleworkPH | March 20, 2023

Offshore Outsourcing: A Path To Business Growth

By TeleworkPH | March 13, 2023

Gain A Competitive Advantage By Outsourcing In 2023

By TeleworkPH | March 6, 2023

How Outsourcing Can Recession-Proof Your Business

By TeleworkPH | February 26, 2023

Communicating With Your Offshore Team

By TeleworkPH | February 20, 2023

Be Authentic with Customer Experience

By TeleworkPH | February 13, 2023

Customer Support and Online Shopping

By TeleworkPH | February 6, 2023

9 Ways To Increase Profit In 2023

By TeleworkPH | January 22, 2023

ChatGPT: The Next Generation of Language Processing

By TeleworkPH | January 16, 2023

Acing the Holiday Rush with Amazing Customer Support

By TeleworkPH | January 13, 2023

8 Key Customer Experience Metrics For 2023

By TeleworkPH | December 13, 2022

Quiet Quitting Can Impact Your Customers

By TeleworkPH | December 5, 2022

The E-commerce Customer Experience

By TeleworkPH | November 28, 2022

Are You (Management) Sleeping On The Job?

By TeleworkPH | November 21, 2022

Enhancing Live Chat – Key To Boosting Customer Loyalty

By TeleworkPH | November 13, 2022

Customer Service Brings More Customers

By TeleworkPH | November 1, 2022

Why You Need To Outsource Data Entry

By TeleworkPH | October 16, 2022

The Support Email And Call Flow

By TeleworkPH | October 3, 2022

Support Risk Mitigation

By TeleworkPH | September 18, 2022

The Anatomy Of Moonlighting Remote Workers

By TeleworkPH | September 11, 2022

Investors Love The CX Experience

By TeleworkPH | August 30, 2022

Speed Up And Simplify Claim Processing

By TeleworkPH | August 7, 2022

Customer Support/Service Should Match Your Brand

By TeleworkPH | July 31, 2022

The Human-Centered Approach

By TeleworkPH | July 21, 2022

Filipinos Invest In Themselves

By TeleworkPH | July 14, 2022

Mapping Customer Experience

By TeleworkPH | July 7, 2022

Make the Most of Customer Revenge

By TeleworkPH | June 30, 2022

Why The CSAT Makes Great Content

By TeleworkPH | June 23, 2022

You’re In Charge Of Customer Expectations

By TeleworkPH | June 14, 2022

The Cost Of Poor Customer Service

By TeleworkPH | May 26, 2022

Support Directors Have More To Do

By TeleworkPH | May 19, 2022

Improve Efficiency By Outsourcing

By TeleworkPH | May 12, 2022

Keeping the Self-Service Portal Relevant

By TeleworkPH | May 3, 2022

Partner With A BPO Or Hire Direct. Which Is For You?

By TeleworkPH | April 20, 2022

How Do Brands Compete In 2022?

By TeleworkPH | April 6, 2022

The Big Quit — Remote Team To The Rescue

By TeleworkPH | March 29, 2022

How Do We Build Your Offshore Team?

By TeleworkPH | March 22, 2022

Celebrating The Women of Telework PH

By TeleworkPH | March 16, 2022

Customers Want Instant Resolutions. Are You Ready For It?

By TeleworkPH | March 7, 2022

They Tried To Discredit The BPO Industry

By TeleworkPH | March 3, 2022

Customer Retention — Not Just Acquisition

By TeleworkPH | February 28, 2022

Chatbots VS. Live Agents

By TeleworkPH | February 21, 2022

Don’t Get Comfortable With Your Customer Support

By TeleworkPH | February 8, 2022

The Remote Team Mindset

By TeleworkPH | January 23, 2022

Playing Tag With Customers

By TeleworkPH | January 16, 2022

Writing Customer Support Emails

By TeleworkPH | January 10, 2022

Reach The People Your Marketing Team Can’t

By TeleworkPH | January 2, 2022

Customer Support Is A Career, Not A Pit Stop

By TeleworkPH | October 13, 2021

Go Global Shortlists Telework PH For Prestigious Award

By TeleworkPH | September 9, 2021

Brand Loyalty Can Be Fatal

By TeleworkPH | September 7, 2021

DC VS. Marvel: The Ultimate Power Of Brand Loyalty

By TeleworkPH | August 21, 2021

Do You Listen To Your Support Staff?

By TeleworkPH | August 16, 2021

We Won’t Stand For Video Games!

By TeleworkPH | July 1, 2021

What Are Your CSAT Surveys Actually Saying?

By TeleworkPH | June 14, 2021

Backlog Of Open Tickets?

By TeleworkPH | May 31, 2021

The Power of Social Media:

By TeleworkPH | May 24, 2021

The Telecast PH Podcast Made The Top 20!

By TeleworkPH | May 17, 2021

How To Maximize Your Fridays

By TeleworkPH | May 10, 2021

Stop Doing Admin Tasks NOW!

By TeleworkPH | May 3, 2021

At Startup- Every Cent Has To Go A Long Way

By TeleworkPH | April 19, 2021

Why The Best VA’s Work For A BPO Rather Than Freelance

By TeleworkPH | April 12, 2021

5 Principles From Jeff Bezos

By TeleworkPH | April 5, 2021

Make Your Aussie Business Rocket to the Top this 2021 with These 4 Tips! Part 1

By TeleworkPH | March 23, 2021

Always Put Yourself First

By TeleworkPH | March 22, 2021

Orange Juice And Gasoline — Can Business And Religion Mix?

By TeleworkPH | March 15, 2021

The Secret to Successfully Grow Your Tech Business | 12 Key Steps

By TeleworkPH | March 10, 2021

It’s Really OK To Take A Step Back

By TeleworkPH | March 8, 2021

Supercharge Your Customer Service with Customer Experience in Mind

By TeleworkPH | March 4, 2021

RUN YOUR BUSINESS THE RIGHT WAY—THE PERFECT TOOL RIGHT IN FRONT OF YOU

By TeleworkPH | February 26, 2021

7 Questions You Need to Ask Your Back-Office Outsourcing Provider

By TeleworkPH | February 24, 2021

10 Commonly Outsourced Services That Every Small Business Owner Should Know

By TeleworkPH | February 22, 2021

The Post-Pandemic Customer Service Landscape Part 2

By TeleworkPH | February 19, 2021

The Post-Pandemic Customer Service Landscape Part 1

By TeleworkPH | February 18, 2021

The Right Way to Deal with Customer Service Problems Part 2

By TeleworkPH | February 16, 2021

The Right Way to Deal with Customer Service Problems Part 1

By TeleworkPH | February 15, 2021

3 Types of Outsourcing Models and How to Choose the Best One for Your Business Part 2

By TeleworkPH | February 2, 2021

3 Types of Outsourcing Models and How to Choose the Best One for Your Business Part 1

By TeleworkPH | February 1, 2021

Improve Your 2021 Business Strategy with These 4 Tips Part 2

By TeleworkPH | January 28, 2021

Improve Your 2021 Business Strategy with These 4 Tips Part 1

By TeleworkPH | January 27, 2021

Social Selling: What is it and How to Take Advantage of it? Part 2

By TeleworkPH | January 25, 2021

Social Selling: What is it and How to Take Advantage of it? Part 1

By TeleworkPH | January 22, 2021

Skilfully Grow Your Sales Team Through Outsourcing Part 2

By TeleworkPH | January 21, 2021

Skilfully Grow Your Sales Team Through Outsourcing Part 1

By TeleworkPH | January 20, 2021

The Role of Customer Service in Reaching Your Business Goals: Part 2

By TeleworkPH | January 18, 2021

The Role of Customer Service in Reaching Your Business Goals: Part 1

By TeleworkPH | January 15, 2021

Now’s the Time to Outsource Your Tech Support Team! – Part 2

By TeleworkPH | January 13, 2021

Now’s the Time to Outsource Your Tech Support Team! – Part 1

By TeleworkPH | January 12, 2021

Better Sleep, Better Work, Better Life—A Virtual Assistant Can Help

By TeleworkPH | January 11, 2021

Your Guide to Hiring a Social Media Virtual Assistant

By TeleworkPH | December 18, 2020

7 Ways to Scale Up Your Growing Business with a Virtual Assistant

By TeleworkPH | December 17, 2020

10 Best Philippine Virtual Assistant Companies

By TeleworkPH | December 7, 2020

The Complete List of Virtual Assistant Services You Can Outsource

By TeleworkPH | December 4, 2020

Why Outsource to the Philippines? | 12 Key Benefits

By TeleworkPH | November 24, 2020

Why You Need a Customer Support System For Your Business

By TeleworkPH | November 13, 2020

Top BPO Trends to Watch Out for in 2021

By TeleworkPH | November 10, 2020

Why Outsource Your Project Management Needs

By TeleworkPH | November 6, 2020

Follow These Customer Service Tips to Grow Your eCommerce Business!

By TeleworkPH | November 6, 2020

5 eCommerce Areas You Can Easily Outsource

By TeleworkPH | October 29, 2020

How to Improve Your Social Media Game

By TeleworkPH | October 27, 2020

The Future of Telesales: Is Automation Truly Taking Over?

By TeleworkPH | October 21, 2020

Top 5 Countries That Excel in BPO Today

By TeleworkPH | October 19, 2020

The Remote Work Revolution: Shaping the Digital Society

By TeleworkPH | October 15, 2020

5 Businesses That Will Grow After the Pandemic

By TeleworkPH | October 13, 2020

Is Quality Assurance the Key to Better Customer Support?

By TeleworkPH | September 21, 2020

SEO or PPC: Which Digital Marketing Strategy Should You Choose?

By TeleworkPH | September 18, 2020

The Omnichannel Revolution

By TeleworkPH | September 4, 2020

Why Virtual Assistants Play a Crucial Part in the Post-COVID Age

By TeleworkPH | September 4, 2020

Positive Customer Experience: The Key to Business Success

By TeleworkPH | September 4, 2020

Why You Need a Virtual Assistant to Grow Your eCommerce Store

By TeleworkPH | September 4, 2020

The Outsourcing Guide for Startups and Small Businesses

By TeleworkPH | September 4, 2020

Let’s Talk About Chatbots: The Definitive Guide to Conversational AI

By TeleworkPH | August 12, 2020

The Most Promising Tech Startups in 2020

By TeleworkPH | July 30, 2020

Data Annotation: Merging the Machine and the Human Touch

By TeleworkPH | July 29, 2020

How to Find the Perfect Virtual Assistant?

By TeleworkPH | June 25, 2020

Why Workforce Management Works

By TeleworkPH | June 25, 2020

Why Outsource Your Back Office Operations?

By TeleworkPH | June 12, 2020

Outsource Your Data Processing with TeleworkPH Today

By TeleworkPH | June 11, 2020

Automation is No Longer the Future – It is the Now

By TeleworkPH | May 29, 2020

These Companies Swear by Outsourcing and You Should Too!

By TeleworkPH | May 27, 2020

How to Find the Right Outsourcing Partner? 5 Key Determining Factors

By TeleworkPH | May 27, 2020

Maayan Gordon Takes You Inside the Virtual Assistant World with Telework PH!

By TeleworkPH | May 27, 2020

Work from Home Productivity Tools for Your Business

By TeleworkPH | May 19, 2020

The Guide to Your Post-Outbreak Business Plan

By TeleworkPH | April 28, 2020

6 Productivity Tips Amidst the COVID-19 Outbreak

By TeleworkPH | April 28, 2020

6 Lessons We Can Learn From COVID-19

By TeleworkPH | April 27, 2020

How Telework PH Generated More Than 50% of Leads in 6 Months

By TeleworkPH | April 27, 2020

How Can Your Business Survive During a Pandemic?

By TeleworkPH | April 15, 2020

Essential Backend Factors for Your E-Commerce Business

By TeleworkPH | March 27, 2020

The Philippines’ Untold Advantage: Human Resource Outsourcing

By TeleworkPH | March 24, 2020

Call Centers Are the Front Line to Building Brand Loyalty

By TeleworkPH | March 24, 2020

The Next Generation of Philippine Call Center Agents

By TeleworkPH | February 24, 2020

The Power of First Call Resolution

By TeleworkPH | February 23, 2020

How Services Shaped the World Economy That We Know Today

By TeleworkPH | February 10, 2020

The Positive Outlook of the BPO Industry in the Philippines

By TeleworkPH | February 7, 2020

Want to Improve Your Work-Life Balance? Here are 5 Tips to Guide You

By TeleworkPH | February 7, 2020

Telework PH: Here to Improve Rural Poverty

By TeleworkPH | February 7, 2020

5 Key Factors of Outbound Telemarketing

By TeleworkPH | January 23, 2020

Telemarketing vs Appointment Setting

By TeleworkPH | January 21, 2020

How Outsourcing Creates a Larger Global Market

By TeleworkPH | January 14, 2020

Why the Philippines is Better Than India for Customer Service

By TeleworkPH | January 14, 2020

Does Your Strategic Plan For 2020 Include Outsourcing?

By TeleworkPH | January 13, 2020

How Telework PH is Doing its Part in Alleviating Poverty in the Philippines

By TeleworkPH | January 10, 2020

Top BPO Trends to Watch Out for in 2020

By TeleworkPH | January 10, 2020

Telework PH: The Rural BPO

By TeleworkPH | January 9, 2020

Why the Philippines Has the Ideal BPO Industry

By TeleworkPH | January 8, 2020

5 Tips for Staying Healthy While Working the Night Shift

By TeleworkPH | December 12, 2019

Are We Ready for Teleworking?

By TeleworkPH | November 25, 2019

Going Rural: Loon Welcomes Business Process Outsourcing

By TeleworkPH | November 6, 2019

TeleworkPH Congratulates Stack Sports

By TeleworkPH | September 6, 2019

TeleworkPH Expands To Loon, Bohol. The Loon Digital Professionals Network Soon To Open

By TeleworkPH | August 20, 2019

Telework PH- The Rural BPO Fighting Poverty

By TeleworkPH | June 27, 2019

TeleworkPH The Rural BPO: Why We Chose Baliuag And Not Manila

By TeleworkPH | June 4, 2019

Soft Skills, EQ and Customer Support

By TeleworkPH | May 21, 2019

5 Areas eCommerce Stores Can Outsource (#3 Will Surprise You!)

By TeleworkPH | May 2, 2019

For A Successful Startup, Timing Is Everything

By TeleworkPH | May 2, 2019

6 Essential Customer Support Channels For An Ecommerce Store

By TeleworkPH | April 25, 2019

Outsourcing: You manage the business, we take care of your customers

By TeleworkPH | April 11, 2019

Writing Product Descriptions that Sell

By TeleworkPH | April 3, 2019

6 Ways To Create Better Customer Loyalty

By TeleworkPH | April 2, 2019

Teleworkph Featured In The Apac Business Headlines Magazine

By TeleworkPH | April 2, 2019

11 Essential Items Of Every E-commerce Website

By TeleworkPH | March 26, 2019

Why Live Chat Is Important

By TeleworkPH | March 25, 2019

Ten E-commerce Website Builders Pros And Cons

By TeleworkPH | March 20, 2019

Emotions Drives Customer Experience

By TeleworkPH | March 18, 2019

Thinking Outside Of The Box

By TeleworkPH | March 11, 2019

TeleworkPH: Vision, Mission and Values Revisited

By TeleworkPH | March 4, 2019

The Importance of 24/7 Customer Support

By TeleworkPH | February 20, 2019

Building A Relationship With Your Outsourced Team

By TeleworkPH | February 14, 2019

You Are NOT Too Small To Outsource

By TeleworkPH | January 28, 2019

Outsourcing is not Evil

By TeleworkPH | January 17, 2019

Use Outsourcing To Meet (And Surpass!) Customers’ Expectations

By TeleworkPH | January 11, 2019

Want to Scale Up Fast? Outsource Your Back Office!

By TeleworkPH | December 10, 2018

Why Outsourcing Attracts Investors

By TeleworkPH | December 10, 2018

How To Tell When It’s Time To Outsource

By TeleworkPH | October 30, 2018

What You Should Expect When Working With an Outsourced Filipino Staff

By TeleworkPH | October 5, 2018

Virtual Assistants: The Cure For Mondays

By TeleworkPH | September 27, 2018

Why Companies Outsource to the Philippines… And Stay There.

By TeleworkPH | September 25, 2018

Things to Remember to Have Meaningful Conversations with Your Customers

By TeleworkPH | January 28, 2018

What Customer Loyalty Is and How to Build It

By TeleworkPH | December 10, 2017

Customer Retention and How It Works

By TeleworkPH | November 8, 2017

Customer Satisfaction and Its Importance

By TeleworkPH | October 24, 2017

Social Media Tricks that You Think Are Okay but They’re Definitely Not

By TeleworkPH | August 17, 2017

Show Your Remote Workers that You Care with These 5 Easy Tips

By TeleworkPH | August 11, 2017

Employee Engagement and the Rise of Telecommuting: What It Means for Your Biz

By TeleworkPH | June 29, 2017

5 Reasons Why Neil Patel Recommends Outsourcing

By TeleworkPH | June 14, 2017